Refunds and cancellation

The onboarding fee is 5,000 EGP, charged once. It covers connecting your point-of-sale system, providing and placing QR stands for your tables, staff orientation, and our team working alongside you through your first services.

After onboarding, transactions are charged at a minimum of 5 EGP per transaction. All prices are in Egyptian Pounds.

You may cancel at any time before onboarding work begins and receive a full refund. Email us and we will process it back to the card you paid with.

If work has begun but is not complete, we refund the portion not yet delivered. If we are unable to connect your POS or complete the setup for any reason on our side, you receive a full refund.

The onboarding fee is not refundable once setup is delivered and your tables are live, because the work has been performed. You can stop using chequemate at any time with no further charge and no notice period.

Transaction fees are charged on payments that completed. A fee charged on a payment that failed, or that was refunded to the guest, is returned to you.

We process approved refunds within five business days. Your bank may take a further five to ten business days to show it, depending on the card issuer.

Email hello@chequemate.co or message +20 106 554 5738 with your restaurant name and order reference. We reply within one business day.